Produkt-Support
Where are the handsets manufactured?
We produce the handsets VIA, USO and PLUX in our own workshop in Berlin.
What are the handsets made of?
The VIA casing is made of polyamide (PA) as standard, while the USO casing is made from PVC. The USO and VIA handsets are also available in custom versions in natural aluminium, anodised aluminium or stainless steel, while the VIA handset is also available in Hytrel® soft plastic. The PLUX casing is made from hard rubber and is only available in this version.
What custom designs are possible?
All handsets can be ordered from our online shop with a pre-assembled 3.5 mm or 6.3 mm jack for an extra fee. The length of the metal protective hose can be adjusted to suit your requirements. The hose can also be provided in white or black with plastic casing. For tabletop audio stations, we recommend the tabletop base featuring a special cable retraction mechanism when the handset is placed back on the base, enabling the cable to disappear smoothly underneath the tabletop. The VIA and USO are also available with a language toggle switch. The cover can be engraved to indicate the languages. Logo engravings can be done upon request. Please email produkte@molitor-berlin.de
How long are the delivery times?
The standard versions of our handsets and the AP 01 audio player are always in stock and can be delivered anywhere in Germany within two to four working days upon receipt of purchase order. Deliveries to most European countries generally take between four to five working days. Deliveries to most countries outside Europe normally take between five and seven working days.
For bulk orders a delivery date is stated upon request. Please ask us about delivery times for all custom models or for individual materials and colours by contacting us at produkte@molitor-berlin.de
What certifications do the handsets carry?
The VIA and USO handsets carry a CE certification. Users outside the European Union are responsible for compliance with local certification requirements.
How long is the warranty?
Our products have a warranty period of two years. The warranty covers the product itself and excludes damage caused by vandalism or improper use.
Is it possible to extend the warranty?
Extending the warranty costs a surcharge of EUR 36.00 net per handset / per year.
Do you also deliver abroad?
Our customers from abroad (with the exception of customers in Switzerland) can order directly from us. Delivery costs can be viewed on the order page.
Customers from Switzerland should please place their purchase order to our Swiss supplier Crystal Display Electronics AG www.crystal-cde.com
Which retailers sell your products?
Customers from Switzerland should please place their purchase order to our Swiss supplier Crystal Display Electronics AG www.crystal-cde.com
All other customers can order our products here.
What should I do if a handset has a disfunction?
Please contact us per email produkte@molitor-berlin.de
You can send us the defective handset for an error analysis. If the product is still covered by the warranty, we will return the repaired handset back to you as soon as possible. If the warranty does not apply, we will contact you with an offer for repair costs.
Does the warranty apply after repairs have been made?
The period of the warranty is two years from purchase. Repairs do not extend the warranty.
Can I repair a handset myself?
Please return the handset to us for repair, otherwise the terms of the warranty are void. In order to ensure that the audio station is operational again as quickly as possible, we can provide you with a replacement handset for the duration of the repair.
Where can I order replacement parts for my handsets?
Since we manufacture the handsets in our own facility, you can order all replacement parts from molitor. Please contact us regarding all necessary repairs by email produkte@molitor-berlin.de
Technical Equipment, Technical Environment and Interfaces
What connections do I need to be able to use the handsets?
Our handsets are delivered with open cable ends because the connections can vary depending on the type of player used. Our AP 01 audio player has been optimised with all necessary connections for handsets with a switch contact.
Are handsets available with jacks?
You can order all our handsets with pre-assembled 3.5 mm or 6.3 mm jacks for an extra fee.
Can you explain the cabling?
The VIA and USO handsets feature four cables as standard:
white/brown = audio, yellow/green = switch signal.
The configuration of the customised language toggle switch is documented here in the assembly instructions.
Which handsets feature the auto-start function?
The VIA and USO handsets feature a reed contact as standard. With the right programming, this enables the interactive player to start automatically, for example:
Lifting the handset from the magnetic base starts the track. Setting the handset back to the magnetic base stops the track.
What is a reed contact?
The reed contact is an automatic magnetic switch that is used by an interactive player with the right programming. The reed contact is used as an N/O contact. This means that the contact is closed when the handset is lifted and the magnetic field is removed from the handset base.
What is a language toggle switch? How does it work?
The language toggle switch is an optional extra that enables the user to switch between two audio signals on the handset; for example between an audio content in German and an audio content in English. We can offer two technical solutions in this regard:
1) Switch – After switching, the user can hear the relevant point in the track in another language. Playback is not interrupted.
2) Push – button – After switching, the track starts again from the beginning (depending on how the player is programmed).
What is the difference between a switch and a push-button?
The switch remains in the switched position and can select one of two signals (audio track, language, etc.). It does not affect the playback or any other functions of the media player.
In addition to its central position, the push-button has two other positions to choose from.
They can be used to trigger two functions of the media player, e.g. start playing a German track and start playing an English track.
For this purpose it is important to ensure that the media player supports this function.
What is a GPIO interface?
The GPIO (general purpose input/output) interface is a universal connection, e.g. to a media player, whose contacts can be requested during programming in order to control functions such as how a clip is started and stopped by a handset activating a reed contact.
The GPIO interface is specified by the manufacturer of the player. The device’s instruction manual will provide information on the configuration and possible functions. We can provide support for devices tested by us here.
Is stereo playback possible?
A characteristic of handsets is that they only permit mono playback (single audio channel).
Is it necessary to use a headphone amplifier?
This depends on the type of media player used or the audio source. The AP 01 from molitor features an integrated headphone amplifier.
A designated adjustable headphone socket is required for signal output.
For players that do not have this function, a simple, standard headphone amplifier will suffice.
Is there a booster function?
For safety reasons, our handsets only provide playback at a volume that is tolerated by the human ear. For audio systems in rooms, we recommend using a loudspeaker that can be switched on as required.
Can the handsets be used by people who wear hearing aids?
There are various types of hearing aid technologies that are adjusted to the individual requirements of the user.
Handsets are generally not suitable for use by people who are hearing-impaired. The handset cannot react to individual hearing impairments and their specific electroacoustic alleviation via hearing aids. It though is suitable for bringing the hearing experience closer to the ear or hearing aid and therefore making it clearer compared to the hearing of sounds in open spaces.
Are handsets suitable for outdoor use?
Our handsets are designed for use indoors. We do have customers who use the products outdoors and have had good experiences with them. However, we cannot make any guarantees for their use outdoors and recommend that the handsets are protected from moisture and extreme variations in temperature.
Audio Sources and Media Players
Do you also sell media players?
The AP 01 audio player from molitor is specially designed for use with our handsets and is the ideal complement to them. You can order the AP 01 here.
Which media player is required for the handsets?
You need an audio or video player as a source in order to be able to use the handsets. If you want to use the reed switch function, the player needs to be interactive and equipped with the relevant function in its programming.
Our AP 01 audio player is specially designed for use in combination with the handsets and is very easy to install.
A (mini) PC can also be used as a source and can interpret the reed contact in the handset with the relevant interface.
Which media player do you recommend?
There are countless interactive audio and video players available on the market that will work well in combination with our handsets. Which one is best suited for your needs depends on what you want your audio or video station to do. Our AP 01 audio player is specially designed for use in combination with our handset and is very easy to install. We would be happy to advise you. Please contact us by email support@molitor-berlin.de.
How many tracks/clips can I play?
The number of clips you will be able to select from a handset depends on the programming of the player used. The AP 01 audio player from molitor has, for example, nine trigger inputs in its GPIO interface, i.e. it is possible to program it so you can choose between nine different audio clips. The user can select the content by pressing the additional buttons, which need to be set up in addition.
What is a GPIO interface?
The GPIO (general purpose input/output) interface is a universal connection, e.g. to a media player, whose contacts can be requested during programming in order to control functions such as how a clip is started and stopped by a handset activating a reed contact.
The GPIO interface is specified by the manufacturer of the player. The device’s instruction manual will provide information on the configuration as well as possible functions.
We can provide support for devices tested by us here.
How many handsets can be connected to one media player?
It is possible to connect two handsets to one media player that plays the same content.
Do you provide scripts for the media player?
We can provide scripts for applications that have already been successfully tested or create scripts to meet customer requirements.
For questions regarding the function please contact our technical support team (link: support@molitor-berlin.de).
How do I program the media player?
You will receive instructions for programming scripts with the required functions along with your player. You can receive the AP 01 audio player from molitor with the already programmed script. Please let us know the functions required by contacting us by email support@molitor-berlin.de.
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